Communication News
Expert commentary on the communication events shaping business, politics, culture, and technology.
4 min audio Happy Employees vs. Honest Ones: What Surveys Miss
A former HR Business Partner conducted an employee engagement survey following a significant organizational change. The results revealed something companies rarely want to admit: high satisfaction scores do not equal a high-performing, communicatively healthy team. The story raises a question every manager should lose sleep over. Measuring happiness at work without measuring honest communication is like checking the paint job on a car with no engine.
4 min audio How to Handle Interruptions from Senior Executives
Getting interrupted or ignored by senior executives is one of the most common and demoralizing experiences professionals face in meetings. It happens constantly across industries: someone speaks up, a more powerful person talks over them or dismisses the point entirely, and the moment collapses. Most people freeze, shrink, or simply move on. That pattern has real consequences for careers and for the quality of decisions being made in those rooms.
4 min audio Why Brands Fail in Social Media Crises
Some of the most damaging moments in brand history did not come from bad products or poor service. They came from bad communication. Companies across industries have repeatedly torched their reputations by responding to public criticism in ways that made everything worse: doubling down, deflecting, or going silent at exactly the wrong moment. These failures share a common thread that has nothing to do with PR budgets.
4 min audio Internal Comms Fails When You Measure the Wrong Thing
A piece in PR Daily is arguing that internal communicators have spent decades operating like publishers: producing polished newsletters, managing editorial calendars, and measuring success by whether content went out on time. The argument is that this model is broken. The better model, the article says, is thinking like a product manager: obsessing over whether employees actually understand and act on information, not just whether they received it.
Never Be Lost for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
Never Be Lost
for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
4 min audio Why the Modern CEO Must Be a Media Platform
The role of the chief executive has quietly shifted from operational leader to full-time media presence. CEOs are no longer judged solely by earnings reports and board meetings. They are now expected to produce content, share opinions publicly, and build audiences across platforms, essentially functioning as media companies unto themselves. The pressure to be visible, vocal, and credible has become a core leadership requirement.
4 min audio Canfield Fair Rhetoric: What Ohio Politicians Got Wrong
At the Canfield Fair in Ohio, a confrontation unfolded that thrust the rhetoric of the state's governor's race into the public spotlight. Two political worlds collided in a very public, very uncontrolled setting, drawing attention to how candidates and their surrogates speak when the audience is not a curated crowd but ordinary people living their lives. The incident immediately became a flashpoint about tone, intent, and the cost of words chosen poorly.
4 min audio How to Respond to a Workplace Complaint the Right Way
A workplace attorney recently went on record about how drastically the complaint landscape has shifted for employers. Workers now arrive at HR conversations armed with legal knowledge, lawyers are looping in earlier than ever, and the regulatory ground keeps moving. The message was direct: how a company responds to a complaint in the first hours matters more than any policy manual sitting on a shelf.
4 min audio Gap CEO Proves Why Story Beats Data in Leadership
Gap's CEO recently made a deliberate move to tie the brand's cultural identity to specific, measurable turnaround targets. Rather than leaning on vague promises of revival, she connected Gap's place in popular culture directly to financial and operational goals. It was a calculated communication choice, and it's worth unpacking why it worked.
Never Be Lost for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
Never Be Lost
for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
4 min audio AI Feedback Tools Need Manager Accountability
Companies are increasingly deploying AI tools to help managers write performance reviews, identify behavioral patterns, and score employees. The technology promises more consistent, better-prepared feedback conversations. But the shift raises a sharp question: when an algorithm shapes what a manager says about your work, who actually owns that conversation? Employees and HR leaders are now grappling with where the machine ends and human accountability begins.
4 min audio PR Has a Communication Problem About PR Itself
About 60 public relations and strategic communication professionals gathered in Kuching for The PR Show 2026, a forum built around a pointed question: what exactly is PR beyond getting people into newspapers? The event challenged practitioners to examine their role in leadership, reputation, and trust, and pushed the conversation well past the traditional definition of publicity. It was, in short, the industry talking hard to itself.
4 min audio Breach Fatigue: Why Your Team Stopped Listening
Australia's cybersecurity crisis is accelerating. The Australian Signals Directorate recorded over 84,700 cybercrime incidents in its latest annual report, alongside more than 42,500 calls to the national hotline, a 16 percent jump from the previous year. Threats are rising. Employee attention is not.
4 min audio What CPF Board Got Right About Employee Communication
Singapore's CPF Board made a deliberate shift in how it shapes its workplace culture. Instead of handing employees a finished product, HR Director Dorcas Fong and her team brought staff into the design process itself. The result was higher engagement and genuine employee ownership of the changes. This was not a feel-good initiative. It was a structural communication decision with measurable impact. ---
Celebrity Scandal Recovery: What Communication Gets Right
Brian Cox Medal: What Experts Can Learn From Him
Celebrity Comebacks: What Actually Rebuilds Trust
Why One Bad Quarter Destroys a Year of Reputation Work
Junior Dev's Win Became a Loss: A Communication Lesson
What Remote Managers Get Wrong About Communication
The CEO as Media Platform: What Most Get Wrong
