Technology & AI News
Expert commentary on technology & ai communication events and trends.
4 min audio What Amagi's CPO Gets Right About AI Leadership
Amagi's Chief People Officer Prasad Menon sat down with People Matters to share his perspective on artificial intelligence in the workplace. His central argument: the technology itself is secondary. What determines whether AI helps or harms an organization is the quality of the leadership surrounding it. Menon framed AI not as a tool that replaces human judgment, but as something that reflects it back.
4 min audio AI Customer Service Is Tanking Insurance Reviews
Trustpilot analyzed customer reviews across the insurance industry and found a striking divide. Reviews that mentioned AI interactions averaged just 2.47 stars. Reviews with no AI mention averaged 4.35 stars. The steepest damage came from one specific failure: companies that gave customers no clear route to a human agent lost nearly two full stars in satisfaction scores.
4 min audio AI Political Messaging: Where Ethics Draw the Line
Build Canada, a political advocacy group, ran an AI-generated outreach campaign targeting Canadian voters, framing it as an "experiment" in modern political communication. The campaign sparked immediate backlash and renewed a debate about whether using AI to simulate authentic constituent voices crosses an ethical line. Critics and communication professionals are now questioning where legitimate persuasion ends and manufactured consent begins.
4 min audio What AI Tells Job Seekers About Your Company
Job seekers are now turning to AI tools to research potential employers before they ever visit a careers page or talk to a recruiter. These tools synthesize Glassdoor reviews, news coverage, social media signals, and public data into a fast, confident narrative about what it is like to work somewhere. Companies that have ignored their digital reputation are discovering that AI has already written their employer brand story for them.
Never Be Lost for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
Never Be Lost
for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
4 min audio What Hegseth Got Wrong Talking to Anthropic
Defense Secretary Pete Hegseth reportedly pressured AI company Anthropic to remove restrictions on how the military can deploy its technology. The warning signals a growing tension between Silicon Valley's ethical guardrails and Washington's operational demands. Anthropic, known for building safety constraints directly into its AI systems, now faces a choice between federal access and its own foundational principles.
3 min audio AI Is Killing Your Communication Skills
Artificial intelligence tools are now being used by millions of people to write their emails, texts, and difficult conversations for them. What started as a productivity shortcut has quietly become a wholesale replacement for personal communication skills. People are increasingly letting machines speak for them, not just assist them, across both professional and personal contexts.
4 min audio AI Leadership Trust: Why Communication Is the Real Crisis
A new trust framework called React has entered the conversation around AI-powered business leadership. The framework targets a growing pressure point: as companies lean harder on AI for decisions and operations, the people affected by those decisions are asking sharper questions about fairness, accountability, and whether anyone human is actually in charge. Scrutiny is up. Tolerance for robotic, evasive communication is down.
4 min audio AI Rebranding: The Communication Mistake Costing Companies Trust
Across industries, companies with little to no artificial intelligence infrastructure are rushing to plant the word "AI" in their names, mission statements, and investor decks. This wave of cosmetic rebranding follows the money: AI-adjacent companies attract higher valuations and more attention. The substance behind the label, in most cases, is thin.
Never Be Lost for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
Never Be Lost
for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
4 min audio AI Writes Your Words But Body Language Wins the Room
Artificial intelligence tools can now draft emails, speeches, pitches, and presentations with startling speed and competence. This has sparked a growing debate among communication experts and workplace professionals about whether human communication skills are becoming obsolete. The emerging consensus, backed by behavioral research, is the opposite: because AI handles the words, your physical presence and delivery now carry more weight than ever before.
4 min audio Can AI Really Improve Your Communication Skills?
The technology sector is buzzing about using AI tools to sharpen professional communication, negotiation tactics, and leadership presence. The pitch is straightforward: practice your pitch with a chatbot, rehearse tough conversations, get real-time feedback on your word choices. A growing number of career platforms are now positioning AI as a personal communication coach available around the clock.
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Mayor Mamdani's Egypt Comment: What Went Wrong
Hull City Owner's Public Spat: A Communication Failure
Why Scientists Fail at Communication (And How to Fix It)
What Amagi's CPO Gets Right About AI Leadership
Why Boards Now Require Communication Rehearsal
