Communication NewsShare

Tony Pierce manages over 500 employees at Akin, a firm that requires staff to be in the office at least three days a week. Rather than defaulting to mandates and memos, Pierce is investing in something less obvious: culture. He uses a mix of in-person activities (yes, including cornhole) and AI tools to keep a large, hybrid workforce connected and engaged.

Celebrities caught in public scandals face a brutal choice: respond or retreat. Some make stunning comebacks while others disappear permanently. The difference almost never comes down to the severity of the scandal itself. It comes down to how they communicate in the critical window immediately after the story breaks. What they say, how fast they say it, and whether they own it or dodge it determines everything.

During the 2026 FIFA World Cup, Argentina beat Egypt 3-2 in the Round of 16 in Atlanta. The match sparked immediate controversy over several VAR calls, including a disallowed Egyptian goal and two penalty appeals that went unanswered. New York City Mayor Zohran Mamdani jumped into the firestorm publicly, declaring "Egypt were robbed," and the clip went viral almost instantly.

Hull City owner Acun Ilicali and the head of Polish club Pogoń Szczecin have traded increasingly sharp public statements over a sporting director both clubs apparently want. What started as a personnel dispute has become a full-blown reputational skirmish, playing out in front of fans, press, and potential future partners. Neither side appears to have a plan for how this ends.

Scientists make world-changing discoveries regularly. Cures advance. Nutrition science sharpens. AI ethics evolve. And yet a troubling gap persists: millions of people either tune out or outright reject findings that could extend or save their lives. Dr. Brian Southwell, a researcher focused on science communication, is putting a spotlight on why this gap exists and what communicators can do to close it.

Amagi's Chief People Officer Prasad Menon sat down with People Matters to share his perspective on artificial intelligence in the workplace. His central argument: the technology itself is secondary. What determines whether AI helps or harms an organization is the quality of the leadership surrounding it. Menon framed AI not as a tool that replaces human judgment, but as something that reflects it back.

Corporate boards are now treating communication rehearsal as a formal risk management tool, not a soft-skills afterthought. Companies are building structured practice sessions into their preparation for earnings calls, crisis announcements, mergers, and regulatory hearings. The shift reflects a growing recognition that how leadership speaks during high-stakes moments can move markets, destroy reputations, or save companies just as surely as any financial decision.

Trustpilot analyzed customer reviews across the insurance industry and found a striking divide. Reviews that mentioned AI interactions averaged just 2.47 stars. Reviews with no AI mention averaged 4.35 stars. The steepest damage came from one specific failure: companies that gave customers no clear route to a human agent lost nearly two full stars in satisfaction scores.