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Communication News

Expert commentary on the communication events shaping business, politics, culture, and technology.

Illustration for Why Employee Engagement Is a Communication Problem 4 min audio
Workplace & Teams

Why Employee Engagement Is a Communication Problem

SHRM recently published research on building a connected workforce, focusing on what actually drives employee engagement in modern organizations. The findings point to a persistent gap between what leaders think employees need and what employees actually report experiencing. Most organizations are investing in the wrong places, and the disconnection is measurable.

SHRM
Illustration for Why Your Team Can't Hear Your Vision (And How to Fix It) 4 min audio
Workplace & Teams

Why Your Team Can't Hear Your Vision (And How to Fix It)

A sharp piece in the Business and Financial Times makes an uncomfortable argument: corporate strategy does not collapse in the boardroom. It collapses in the space between leadership and the people doing the actual work. The author challenges leaders to test this themselves. Stop five random employees in a hallway and ask them what the company is working toward. The answer, most leaders discover, is silence or something unrecognizable. ---

The Business & Financial Times
Illustration for What AI Change Management Gets Wrong About Communication 3 min audio
Workplace & Teams

What AI Change Management Gets Wrong About Communication

McKinsey published a report on how companies need to rethink change management now that generative AI is reshaping the workplace. The core argument is that AI adoption is not just a technology problem. It is a people problem. Organizations that treat gen AI as a software rollout will fail. The ones that treat it as a fundamental shift in how work gets done will win.

McKinsey & Company
Illustration for Why Low Engagement Is a Communication Failure 4 min audio
Workplace & Teams

Why Low Engagement Is a Communication Failure

Gallup's latest research confirms what most working people already sense: employee engagement has stalled at troubling lows. Workers are showing up physically but checking out mentally, and the numbers back it up. Gallup points the finger squarely at leadership, arguing that managers and executives are failing to connect with their teams in ways that matter.

Gallup.com
Say It Right Every Time by Eamon Blackthorn

Never Be Lost for Words Again

By Eamon Blackthorn

Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.

Go to Book PageFrom $9.97 USD
PaperbackHardcoverKindleAudiobook
Say It Right Every Time by Eamon Blackthorn

Never Be Lost
for Words Again

By Eamon Blackthorn

Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.

Go to Book PageFrom $9.97 USD
PaperbackHardcoverKindleAudiobook
Illustration for Why Repeating a Complaint Never Fixes It at Work 4 min audio
Workplace & Teams

Why Repeating a Complaint Never Fixes It at Work

A senior leader, originally brought on as maternity cover, found herself absorbing the slack from a persistently underperforming colleague over an extended period. Despite raising the issue repeatedly with management, nothing changed. The situation eventually landed on the CEO's desk, but by then the leader was already paying the price in stress, lost sleep, and mounting frustration.

The Economic Times
Illustration for CEO Communication and Stock Performance: What Leaders Must Know 4 min audio
Business & Leadership

CEO Communication and Stock Performance: What Leaders Must Know

Research into CEO communication patterns reveals a direct link between how executives speak publicly and how investors respond with their money. The tone, word choice, and confidence level a CEO projects during earnings calls, press events, and media appearances measurably moves stock prices. In short, what leaders say and how they say it has become a market variable as real as revenue figures.

Analytics And Insight
Illustration for Gap CEO Links Culture to Turnaround: Communication Lesson 4 min audio
Business & Leadership

Gap CEO Links Culture to Turnaround: Communication Lesson

Gap's CEO recently made a deliberate move to tie the brand's cultural identity back to specific, measurable business targets. Rather than speaking in vague terms about "relevance" or "heritage," the CEO framed Gap's cultural moment as a direct driver of financial recovery. It was a public statement with teeth, and that alone makes it worth examining.

PR Daily
Illustration for When the Messenger Undermines the Message 4 min audio
Politics & Public Speech

When the Messenger Undermines the Message

Tamil Nadu's Governor RV Arlekar delivered his first address to the state assembly, laying out the TVK government's agenda under Chief Minister Vijay. The speech pledged to fight for fairer financial distribution from the central government, including taking the matter to the Supreme Court. The content closely mirrored the long-standing positions of Dravidian political parties on centre-state relations.

Deccan Herald
Say It Right Every Time by Eamon Blackthorn

Never Be Lost for Words Again

By Eamon Blackthorn

Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.

Go to Book PageFrom $9.97 USD
PaperbackHardcoverKindleAudiobook
Say It Right Every Time by Eamon Blackthorn

Never Be Lost
for Words Again

By Eamon Blackthorn

Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.

Go to Book PageFrom $9.97 USD
PaperbackHardcoverKindleAudiobook
Illustration for How to Rebuild Your Reputation After a Crisis 4 min audio
Crisis & Reputation

How to Rebuild Your Reputation After a Crisis

When a public figure or organization gets hit by a reputational crisis, the instinct is to wait for the storm to pass and then quietly resume normal operations. PR Daily recently examined why that approach almost always fails, and what the recovery phase actually demands from leaders and communicators. The piece focused on the specific communication moves that determine whether a reputation genuinely rebounds or simply goes quiet for a while.

PR Daily
Illustration for What Brands Get Wrong When Social Media Blows Up 4 min audio
Crisis & Reputation

What Brands Get Wrong When Social Media Blows Up

Several major brands have faced public meltdowns on social media in recent years, and the pattern is always the same. A post goes wrong, a response is delayed, and the silence gets filled by everyone except the brand itself. Business.com compiled a breakdown of the most damaging social media failures and what companies could have done to stop the bleeding before it became a flood.

Business.com
Illustration for Remote Team Communication: What Managers Get Wrong 4 min audio
Workplace & Teams

Remote Team Communication: What Managers Get Wrong

Remote work is no longer an experiment. Five years in, companies are still fumbling the basics of managing distributed teams. HR departments across industries are now doubling down on new strategies: clearer check-in structures, intentional communication protocols, and deliberate culture-building that doesn't rely on physical presence. The question isn't whether remote work works. It's whether managers know how to talk to people they can't see.

HRMorning
Illustration for Crisis PR in 2025: Transparency That Actually Works 4 min audio
Crisis & Reputation

Crisis PR in 2025: Transparency That Actually Works

The PR industry has been examining what separates effective crisis communication from hollow damage control in 2025. The central argument gaining traction among practitioners is that organizations which rebuild trust fastest are those treating transparency as a genuine operating principle, not a scripted response. The conversation is shifting from "what do we say?" to "what are we actually doing?" and demanding that actions precede statements.

O'Dwyer's PR