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Communication News

Expert commentary on the communication events shaping business, politics, culture, and technology.

Illustration for Why Celebrity Apologies Fail (And What Works) 4 min audio
Crisis & Reputation

Why Celebrity Apologies Fail (And What Works)

Celebrity scandals are nothing new, but the playbook for surviving them has changed dramatically. In recent years, public figures have attempted public redemptions with wildly different results, some clawing their way back to relevance while others disappeared entirely. The difference between those two outcomes almost never comes down to the severity of the scandal. It comes down to how they communicated their way through it.

USA Today
Illustration for Status at Work: The Hidden Driver of Every Conflict 4 min audio
Workplace & Teams

Status at Work: The Hidden Driver of Every Conflict

Status is the invisible engine running beneath every office interaction. A recent piece from NRC examines how workplace hierarchies shape what motivates people, what starts conflicts, and why talented employees sometimes make career choices that look irrational on paper. The core finding is blunt: people are not just chasing money or titles. They are chasing the feeling of being valued, seen, and respected by the people around them.

Nrc
Illustration for Why Communications Belongs in the C-Suite Now 4 min audio
Business & Leadership

Why Communications Belongs in the C-Suite Now

A growing chorus of business analysts is making the case that communications should be treated as a core C-Suite function, not a support role tucked beneath marketing or human resources. The argument is simple: companies that elevate communications leadership make better decisions, move faster in a crisis, and build more durable reputations. The organizations still treating comms as a press release factory are falling behind.

News is My Business
Illustration for Lululemon's CEO Crisis: A Communication Lesson 4 min audio
Business & Leadership

Lululemon's CEO Crisis: A Communication Lesson

Lululemon is pushing aggressively into international markets while simultaneously searching for a new CEO and navigating internal boardroom friction. The company is trying to grow its global footprint at the exact moment its leadership structure is unsettled. That combination of outward ambition and inward chaos is not just a business problem. It is a communication crisis waiting to happen.

Business in Vancouver
Say It Right Every Time by Eamon Blackthorn

Never Be Lost for Words Again

By Eamon Blackthorn

Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.

Go to Book PageFrom $9.97 USD
PaperbackHardcoverKindleAudiobook
Say It Right Every Time by Eamon Blackthorn

Never Be Lost
for Words Again

By Eamon Blackthorn

Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.

Go to Book PageFrom $9.97 USD
PaperbackHardcoverKindleAudiobook
Illustration for Polanski Podcast Fail: A Communication Breakdown 4 min audio
Politics & Public Speech

Polanski Podcast Fail: A Communication Breakdown

Green Party leader Zack Polanski ignited a political storm after suggesting on his podcast that people holding certain right-wing views should be excluded from parts of society rather than engaged in debate. The remarks drew immediate accusations of authoritarian thinking and shifted the conversation entirely away from any policy substance. Polanski's own words became the crisis.

Event Coverage
Illustration for Talent Crisis Communication: What Brands Get Wrong 4 min audio
Crisis & Reputation

Talent Crisis Communication: What Brands Get Wrong

Brands are increasingly getting caught flat-footed when spokespeople, influencers, or creative partners blow up publicly. The industry is now circulating crisis playbooks covering everything from vetting talent before signing to managing reputation damage after a partnership goes sideways. The conversation has shifted from "how do we respond" to "how do we never need to respond in the first place."

Ad Age
Illustration for Remote Management in 2025: Stop Broadcasting, Start Communicating 3 min audio
Workplace & Teams

Remote Management in 2025: Stop Broadcasting, Start Communicating

Remote work is no longer an experiment. In 2025, HR teams are actively reworking their management playbooks to handle a workforce that may never share a physical office. The challenge is not technology or scheduling. It is communication: how managers transmit expectations, accountability, and culture across a screen to people they rarely see in person.

HRMorning
Illustration for Lenskart's Inclusive Policy: Why Specificity Wins 4 min audio
Workplace & Teams

Lenskart's Inclusive Policy: Why Specificity Wins

Lenskart, the Indian eyewear company, published a detailed internal policy explicitly welcoming religious and cultural symbols at work. Bindis, tilaks, hijabs, turbans: all protected, all welcome. The company framed the policy around a specific identity claim: a brand built in India, for Indians, by Indians. This was not a quiet HR update. It was a public statement.

Business News India
Say It Right Every Time by Eamon Blackthorn

Never Be Lost for Words Again

By Eamon Blackthorn

Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.

Go to Book PageFrom $9.97 USD
PaperbackHardcoverKindleAudiobook
Say It Right Every Time by Eamon Blackthorn

Never Be Lost
for Words Again

By Eamon Blackthorn

Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.

Go to Book PageFrom $9.97 USD
PaperbackHardcoverKindleAudiobook
Illustration for What Brands Get Wrong About Transparency Online 4 min audio
Business & Leadership

What Brands Get Wrong About Transparency Online

Sprout Social research under the #BrandsGetReal campaign revealed a widening gap between what consumers expect from brands on social media and what brands actually deliver. Customers want honesty, human voices, and accountability. Brands keep offering polished statements and scripted responses. The data made one thing clear: transparency is no longer a nice-to-have. It is the price of admission.

Sprout Social
Illustration for Board Leadership: The Communication Skills That Win or Lose 4 min audio
Business & Leadership

Board Leadership: The Communication Skills That Win or Lose

Harvard Law School's corporate governance forum published a deep look at what separates effective board leadership from the kind that quietly destroys companies. The piece examines the dual reality facing board chairs and directors: mastering leadership communication creates outsized results, while getting it wrong carries serious institutional risk. The stakes are not abstract. Boards that communicate poorly make bad decisions and lose the room before they ever lose a vote.

Google News
Illustration for How Companies Rebuild Trust After a Scandal 4 min audio
Crisis & Reputation

How Companies Rebuild Trust After a Scandal

When a company gets caught in a scandal, the clock starts ticking immediately. Crowe Global recently examined how organizations navigate trust restoration after a public failure, looking at the patterns that separate companies that recover from those that collapse further. The research points to a clear truth: survival depends less on what you did wrong and more on what you say and do in the hours and days after it surfaces.

Crowe
Illustration for Low Employee Engagement Is a Leadership Communication Failure 4 min audio
Workplace & Teams

Low Employee Engagement Is a Leadership Communication Failure

Gallup's latest research reveals that employee engagement across the workforce has dropped to troublingly low levels, with most workers reporting they feel disconnected from their work and their organizations. The data points directly at leadership as the root cause. This is not a morale problem or a compensation problem. It is a communication problem wearing a management costume.

Gallup.com