Communication News
Expert commentary on the communication events shaping business, politics, culture, and technology.
Why Celebrity Apologies Fail (And What Works)
Celebrity scandals are nothing new, but the playbook for surviving them has changed dramatically. In recent years, public figures have attempted public redemptions with wildly different results, some clawing their way back to relevance while others disappeared entirely. The difference between those two outcomes almost never comes down to the severity of the scandal. It comes down to how they communicated their way through it.
Status at Work: The Hidden Driver of Every Conflict
Status is the invisible engine running beneath every office interaction. A recent piece from NRC examines how workplace hierarchies shape what motivates people, what starts conflicts, and why talented employees sometimes make career choices that look irrational on paper. The core finding is blunt: people are not just chasing money or titles. They are chasing the feeling of being valued, seen, and respected by the people around them.
Why Communications Belongs in the C-Suite Now
A growing chorus of business analysts is making the case that communications should be treated as a core C-Suite function, not a support role tucked beneath marketing or human resources. The argument is simple: companies that elevate communications leadership make better decisions, move faster in a crisis, and build more durable reputations. The organizations still treating comms as a press release factory are falling behind.
Lululemon's CEO Crisis: A Communication Lesson
Lululemon is pushing aggressively into international markets while simultaneously searching for a new CEO and navigating internal boardroom friction. The company is trying to grow its global footprint at the exact moment its leadership structure is unsettled. That combination of outward ambition and inward chaos is not just a business problem. It is a communication crisis waiting to happen.
4 min audio Polanski Podcast Fail: A Communication Breakdown
Green Party leader Zack Polanski ignited a political storm after suggesting on his podcast that people holding certain right-wing views should be excluded from parts of society rather than engaged in debate. The remarks drew immediate accusations of authoritarian thinking and shifted the conversation entirely away from any policy substance. Polanski's own words became the crisis.
Talent Crisis Communication: What Brands Get Wrong
Brands are increasingly getting caught flat-footed when spokespeople, influencers, or creative partners blow up publicly. The industry is now circulating crisis playbooks covering everything from vetting talent before signing to managing reputation damage after a partnership goes sideways. The conversation has shifted from "how do we respond" to "how do we never need to respond in the first place."
Remote Management in 2025: Stop Broadcasting, Start Communicating
Remote work is no longer an experiment. In 2025, HR teams are actively reworking their management playbooks to handle a workforce that may never share a physical office. The challenge is not technology or scheduling. It is communication: how managers transmit expectations, accountability, and culture across a screen to people they rarely see in person.
Lenskart's Inclusive Policy: Why Specificity Wins
Lenskart, the Indian eyewear company, published a detailed internal policy explicitly welcoming religious and cultural symbols at work. Bindis, tilaks, hijabs, turbans: all protected, all welcome. The company framed the policy around a specific identity claim: a brand built in India, for Indians, by Indians. This was not a quiet HR update. It was a public statement.
What Brands Get Wrong About Transparency Online
Sprout Social research under the #BrandsGetReal campaign revealed a widening gap between what consumers expect from brands on social media and what brands actually deliver. Customers want honesty, human voices, and accountability. Brands keep offering polished statements and scripted responses. The data made one thing clear: transparency is no longer a nice-to-have. It is the price of admission.
Board Leadership: The Communication Skills That Win or Lose
Harvard Law School's corporate governance forum published a deep look at what separates effective board leadership from the kind that quietly destroys companies. The piece examines the dual reality facing board chairs and directors: mastering leadership communication creates outsized results, while getting it wrong carries serious institutional risk. The stakes are not abstract. Boards that communicate poorly make bad decisions and lose the room before they ever lose a vote.
How Companies Rebuild Trust After a Scandal
When a company gets caught in a scandal, the clock starts ticking immediately. Crowe Global recently examined how organizations navigate trust restoration after a public failure, looking at the patterns that separate companies that recover from those that collapse further. The research points to a clear truth: survival depends less on what you did wrong and more on what you say and do in the hours and days after it surfaces.
Low Employee Engagement Is a Leadership Communication Failure
Gallup's latest research reveals that employee engagement across the workforce has dropped to troublingly low levels, with most workers reporting they feel disconnected from their work and their organizations. The data points directly at leadership as the root cause. This is not a morale problem or a compensation problem. It is a communication problem wearing a management costume.
