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Crisis & Reputation News

Expert commentary on crisis & reputation communication events and trends.

Illustration for Dangote Denial: What Billionaires Teach Us About Crisis Comms 4 min audio
Crisis & Reputation

Dangote Denial: What Billionaires Teach Us About Crisis Comms

A social media post made claims about how Aliko Dangote financed his now-famous refinery project, suggesting he leaned on fellow Nigerian billionaires for support and implying a rift with Tony Elumelu. The Dangote Group came out publicly to shut down both claims. This was not a quiet correction. It was a deliberate, on-record denial from one of Africa's most powerful business empires.

Business Insider
Illustration for PR Lessons: McDonald's CEO, AI and Sustainability Messaging 4 min audio
Crisis & Reputation

PR Lessons: McDonald's CEO, AI and Sustainability Messaging

Three stories collided in the PR world recently: an AI tool got a crash course in public relations concepts, McDonald's CEO found himself in a viral moment, and sustainability messaging once again proved it cannot be ignored. Each story sits in a different corner of the communications landscape, but together they point to the same underlying truth. How you show up when the pressure is on defines your reputation far longer than any campaign ever will.

prnewsonline.com
Illustration for Why Brands Fail on Social Media (And How to Fix It) 4 min audio
Crisis & Reputation

Why Brands Fail on Social Media (And How to Fix It)

Several major brands have stumbled publicly on social media, turning minor missteps into full-blown reputation crises. The pattern is consistent: a tone-deaf post, a clumsy response, then a spiral that costs far more than the original mistake. These failures are not bad luck. They are the result of specific, avoidable communication decisions made under pressure.

Business.com
Illustration for Celebrity Scandal Recovery: Communication Lessons That Work 4 min audio
Crisis & Reputation

Celebrity Scandal Recovery: Communication Lessons That Work

Celebrity reputation collapses follow a predictable pattern: a public scandal, a chaotic initial response, and then a slow (or fast) climb back to public favor. What separates the celebrities who recover from those who disappear is not luck or fame. It is deliberate communication strategy. The ones who survive make specific choices about timing, tone, and transparency. The ones who fail make those choices badly, or not at all.

USA Today
Say It Right Every Time by Eamon Blackthorn

Never Be Lost for Words Again

By Eamon Blackthorn

Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.

Go to Book PageFrom $9.97 USD
PaperbackHardcoverKindleAudiobook
Say It Right Every Time by Eamon Blackthorn

Never Be Lost
for Words Again

By Eamon Blackthorn

Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.

Go to Book PageFrom $9.97 USD
PaperbackHardcoverKindleAudiobook
Illustration for Malema vs Mchunu: A Crisis Communication Masterclass 4 min audio
Crisis & Reputation

Malema vs Mchunu: A Crisis Communication Masterclass

EFF leader Julius Malema has sent lawyers after activist and former radio presenter Ngizwe Mchunu, demanding R1 million in damages plus a public apology. The trigger: Mchunu's claim that Malema received R60 million from Nigerian drug dealers. Malema's legal team wants the allegation retracted and compensated. The clock is ticking on Mchunu's response.

The Zambian Observer - The Zambian Observer - Late
Illustration for Kean's Vague Statement Was a Communication Failure 4 min audio
Crisis & Reputation

Kean's Vague Statement Was a Communication Failure

New Jersey Republican Thomas Kean Jr. has been absent from Congress for nearly two months, missing votes since early March. He recently released a brief public statement attributing his absence to a "personal medical issue" and promising a full recovery. The statement offered no specifics on his condition, timeline, or how his absence is being managed during a period of razor-thin Republican majority.

The Daily Beast
Illustration for Why Ye's Apology Failed: A Crisis Communication Breakdown 4 min audio
Crisis & Reputation

Why Ye's Apology Failed: A Crisis Communication Breakdown

Ye, the rapper formerly known as Kanye West, is watching his European tour collapse venue by venue. After the British government blocked him from entering the UK for a Wireless Festival headline slot, shows in Poland and Switzerland have since been pulled too. This follows a year in which Ye publicly praised Adolf Hitler, declared himself a Nazi, and released a song titled "Heil Hitler," before issuing a full-page magazine apology in January 2026.

Huffpost Uk
Illustration for Prakash Raj Satire Fails: A Communication Breakdown 4 min audio
Crisis & Reputation

Prakash Raj Satire Fails: A Communication Breakdown

Actor Prakash Raj retold the Ramayana with a satirical spin, framing Lord Ram as a "North Indian migrant" who took fruit without paying for it, and layering in contemporary references like GST. The bit ignited criminal complaints against him and a Rs 100 crore legal notice. What started as a comedic riff on an ancient epic has turned into a full-blown legal and reputational crisis.

Latestly
Say It Right Every Time by Eamon Blackthorn

Never Be Lost for Words Again

By Eamon Blackthorn

Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.

Go to Book PageFrom $9.97 USD
PaperbackHardcoverKindleAudiobook
Say It Right Every Time by Eamon Blackthorn

Never Be Lost
for Words Again

By Eamon Blackthorn

Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.

Go to Book PageFrom $9.97 USD
PaperbackHardcoverKindleAudiobook
Illustration for UKG Layoffs: What the Communication Got Wrong 4 min audio
Crisis & Reputation

UKG Layoffs: What the Communication Got Wrong

UKG, the workforce management software company headquartered in Weston, Florida, announced it is cutting approximately 950 positions as part of a global restructuring. The move hit South Florida's tech workforce hard, with a significant portion of those jobs based locally. The layoffs immediately triggered questions from affected workers about legal protections, WARN Act notices, and what severance packages they were actually entitled to.

Hoodline
Illustration for Why Brands Fail on Social Media (And How to Fix It) 3 min audio
Crisis & Reputation

Why Brands Fail on Social Media (And How to Fix It)

Brands keep lighting themselves on fire on social media, and the internet never forgets. Companies across industries have posted tone-deaf responses to crises, cracked jokes during tragedies, and doubled down on bad takes instead of course-correcting. The pattern is always the same: a moment of poor judgment gets amplified by millions of people, and the brand is left scrambling to explain choices that were indefensible from the start.

Business.com
Illustration for Bigme's Bad Launch: What Niche Audiences Demand 4 min audio
Crisis & Reputation

Bigme's Bad Launch: What Niche Audiences Demand

Chinese tech company Bigme unveiled a new dual-screen smartphone aimed at e-ink enthusiasts. The announcement landed badly. Customers pushed back hard and publicly. Bigme, to its credit, responded with an apology. But the damage was already done, because the company had clearly not done its homework before hitting publish on that announcement.

Lifehacker
Illustration for Why Celebrity Apologies Fail (And What Works) 4 min audio
Crisis & Reputation

Why Celebrity Apologies Fail (And What Works)

Celebrity scandals are nothing new, but the playbook for surviving them has changed dramatically. In recent years, public figures have attempted public redemptions with wildly different results, some clawing their way back to relevance while others disappeared entirely. The difference between those two outcomes almost never comes down to the severity of the scandal. It comes down to how they communicated their way through it.

USA Today