Crisis & Reputation News
Expert commentary on crisis & reputation communication events and trends.
4 min audio Kim Kardashian's Campaign: Own the Criticism First
Kim Kardashian recently launched a marketing campaign that leaned directly into the public criticism she has faced over the years. Rather than ignoring the negative narrative or responding defensively, she made that narrative the centerpiece of her message. The move reframed her public image on her own terms, turning accumulated skepticism into the engine of the campaign itself.
4 min audio Social Media Fails: What Brands Keep Getting Wrong
Brands keep destroying their own reputations on social media, not because they post something wrong, but because they respond wrong. From tone-deaf apologies to defensive pile-ons, the pattern repeats itself across industries and company sizes. The common thread is not the original mistake. It is the communication failure that follows, turning a manageable problem into a lasting brand scar.
4 min audio Port Lucaya Marina: When Vague Authority Kills Trust
The new owners of Port Lucaya Marina in Grand Bahama say the Grand Bahama Port Authority issued a stop-work order that shut down demolition for three days without giving a clear reason. The marina owners are calling the explanation they received vague and misleading. The delay is already pushing up project costs and disrupting their timeline.
3 min audio What 'Heartbroken' Teaches Us About Crisis Communication
A beloved local garage in Watford suffered a devastating fire that tore through its premises. After a period of silence, the business finally released a public statement describing itself as "heartbroken." The fire caused significant damage, and the community had been waiting to hear from the people behind the business.
Never Be Lost for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
Never Be Lost
for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
4 min audio Zeekr Lockout Crisis: The Communication Lesson
Zeekr, a Chinese electric vehicle brand, built an anti-smuggling lockout system into one of its SUVs. When a customer drove the vehicle outside China, the system activated and locked them out for 30 hours. The car worked exactly as engineered. The customer was stranded. Zeekr has since issued a public apology, but the damage to trust was already done the moment the door refused to open.
4 min audio Italy's Thailand Apology: A Crisis Communication Breakdown
A group of Italian teenagers caused such serious disruption during a trip to Thailand that the Italian Embassy felt compelled to issue a formal public apology on their behalf. The students were removed from the country and sent home early. The incident escalated beyond a school discipline matter into a full diplomatic and reputational crisis for Italy.
4 min audio MEC's Communication Failure: What Went Wrong
Malawi's Electoral Commission (MEC) is facing a credibility crisis after weeks of contradictory public messaging. The situation escalated when fiscal police visited the Commission's offices, adding a layer of institutional scrutiny to an already fragile public image. For an electoral body whose entire authority rests on public trust, the timing and optics could not be worse.
4 min audio Swindon CEO's Crisis Response: What Went Wrong
Swindon Town FC ran into a wall of fan distrust when TrustSTFC published a survey showing supporters had lost confidence in the club's leadership. CEO Anthony Hall responded publicly, saying the club was working hard to improve. The response landed with roughly the same force as a wet paper towel. Fans asked for accountability. Hall offered effort.
Never Be Lost for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
Never Be Lost
for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
4 min audio Talent Crisis Communication: What Brands Get Wrong
When a brand spokesperson, influencer, or hired talent goes sideways, the company behind them faces a communication problem that can spiral fast. Ad Age recently examined how brands should approach the full arc of a talent crisis: from screening talent before signing to rebuilding trust after the damage is done. The piece reveals that most brands are still reactive, not prepared, and that gap is where reputations get destroyed.
4 min audio Brand Social Media Fails: What Went Wrong
Some of the most damaging PR disasters in recent memory did not come from product failures or market forces. They came from companies opening their mouths at the wrong moment, in the wrong way, with the wrong tone. Brands across industries have fumbled social media responses so badly that the original problem became a footnote. The real story became how they handled it.
4 min audio PR Crisis: 4 Decisions Content Managers Must Make Fast
When a PR crisis hits, content managers face a paralysis problem. Marketing Mag recently outlined four core decisions these professionals must make under pressure: what to say, when to say it, where to say it, and who should say it. The piece frames these as the critical fault lines where most crisis responses fall apart. Most organizations fumble at least two of them.
4 min audio BJP Leader's Viral Slip: What Her Words Really Cost Her
A video surfaced showing Punjab BJP leader Renu Kashyap apparently urging someone to delete votes, igniting immediate political backlash. Congress leader Raja Warring seized on the footage and called for the Election Commission to take formal action against Kashyap. The clip spread rapidly across social platforms, turning a local figure into a national controversy within hours.
Celebrity Scandal Recovery: What Communication Gets Right
Brian Cox Medal: What Experts Can Learn From Him
Celebrity Comebacks: What Actually Rebuilds Trust
Why One Bad Quarter Destroys a Year of Reputation Work
Junior Dev's Win Became a Loss: A Communication Lesson
What Remote Managers Get Wrong About Communication
Stalin vs Vijay: What Attack Politics Reveals About Communication
